On
March 17, guest Marnie Pedersen at the Renaissance Orlando at SeaWorld Hotel
expressed her disappointment on the Facebook wall of the hotel. Below is a
screenshot of her comment made on the Facebook wall.
In
an effort to provide Pedersen with exceptional service, the Social Media
Customer Service team for the hotel, Your Brand Voice Inc. was able to contact
the appropriate personnel to notify them of the disappointed guest immediately.
Guest
relations was contacted in order to provide her with additional service. Upon
receipt of the amenity and note thanking Pedersen of her feedback, Guest
Relations Supervisor, Cecilia Peralta contacted YBV to confirm the service was
provided.
Later
on, Pedersen then thanked Renaissance Orlando at SeaWorld for the additional
service provided to her through the hotel's Facebook page.
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